EARTHLINK SUCKS

HALLO ANTEBELLUM FRIENDS & PATRONS.

how are you?

earlier today i sent an announcement for antebellum next event on email- 
antebellum@earthlink.net

i have been told that the email was somehow corrupted, (by EARTHLINK)
and has been repeating itself continuously.
please let it be known, that i am NOT SENDING SPAM nor has my account, (or yours) been hacked.
earthlink has taken full responsibility and said the problem has been resolved. they offered me this apology~

From: EarthLink Customer Service

Subject: Apology Email from Earthlink

Date: January 5, 2014 3:38:49 PM PST

To: antebellum gallery

earthlink sincerely apologizes for the inconvenience caused to you. as there was a problem on our end and out technicians at the server end worked to fix the problem.

what can i add to this, except my apology and request that you please not delete me from your files.

what else can i add...... EARTHLINK IS AN ASSHOLE!

EARTHLINK LIVE CHAT

[04:14:21] Janet A: My name is Janet A. How may I assist you today?
[04:14:47] antebellum@earthlink.net: hallo - i just sent ONE email announcement out and have been told that my friends received it 20 times!
[04:14:51] antebellum@earthlink.net: what should i do?
[04:14:58] Janet A: I apologize for the inconvenience caused in this regard .
[04:15:24] antebellum@earthlink.net: people are thinking i'm spamming but i am not
[04:15:46] Janet A: Alright
[04:16:02] antebellum@earthlink.net: but i only sent once
[04:16:10] Janet A: Alright
[04:16:14] Janet A:  Multiple E-Mails are being received by the recipient
[04:16:14] Janet A: - SE03238937.
[04:16:25] Janet A: Let me check for you , Please give me some time
[04:16:30] antebellum@earthlink.net: ok
[04:16:37] Janet A: Thank you.
[04:17:01] Janet A: Thank you for staying connected.
[04:17:02] Janet A: I appreciate your  time and patience.
[04:17:10] Janet A: I sincerely apologize for the inconvenience caused to you.
[04:17:16] Janet A: Please don't worry as there is a problem on our end
[04:17:24] Janet A: technicians at the server end are working to fix the problem as soon as possible.
[04:17:31] Janet A: Please be assured about the same as we will leave no stone unturned to get it fixed as soon as possible.
[04:17:36] Janet A: Your patience and understanding is greatly appreciated in this matter
[04:17:58] Janet A: Unfortunately there has been no time frame specified for this Outage but since it is nation-wide, it should be fixed at the earliest since a lot of people are getting inconvenienced due to it
[04:18:08] Janet A: Thank you for your patience and Understanding.
[04:18:35] antebellum@earthlink.net: this makes allot of people angry with me
[04:18:42] antebellum@earthlink.net: this is a big problem for me
[04:18:58] Janet A: I am so sorry to hear it
[04:19:02] antebellum@earthlink.net: i was just told they are still coming 4 at a time!
[04:19:12] antebellum@earthlink.net: people are gonna hate me
[04:19:13] Janet A: This Outage is nation-wide
[04:19:36] antebellum@earthlink.net: and this will very much ruin my event that i'm trying to promote
[04:20:01] Janet A: I am so sorry to hear it , We are trying our level best to resolve the issue as soon as possible
[04:20:25] antebellum@earthlink.net: will you send an announcement and apology?
[04:20:29] Janet A: Please tell them there is a outage going on and it will be fixed as soon as possible
[04:20:38] Janet A: Unfortunately there has been no time frame specified for this Outage but since it is nation-wide, it should be fixed at the earliest since a lot of people are getting inconvenienced due to it.
[04:21:30] antebellum@earthlink.net: i want  an email apology sent to my subscribers
[04:21:46] antebellum@earthlink.net: this will greatly hurt my business
[04:23:01] Janet A: I am so sorry to hear it
[04:23:05] Janet A: How was your Overall experience with earthlink ?
[04:23:30] antebellum@earthlink.net: this is irrelevant
[04:25:18] Janet A: Please give me some time , let me check for you
[04:26:25] Janet A: Let me first verify your account details
[04:26:32] antebellum@earthlink.net: ok
[04:30:46] antebellum@earthlink.net: has the emailing stopped?
[04:31:08] Janet A: We are working on the issue , it may take few hours
[04:31:21] Janet A: Our Technical team is working on this issue
[04:32:06] antebellum@earthlink.net: if my people are being spammed 4 emails per minute for a few hours- I WILL HAVE NO FRIENDS LEFT!
[04:32:14] antebellum@earthlink.net: EVERYONE WILL DELETE ME
[04:33:26] Janet A: We are trying our level best to resolve the issue as soon as possible
[04:33:36] Janet A: I am so sorry about it .
[04:33:53] Janet A: I wish I could do more to make your experience better   but  that’s all ,within my scope of support,hope you  understand it.
[04:34:07] Janet A: How was your Overall experience with earthlink ?
[04:34:51] antebellum@earthlink.net: IT IS NOT GOOD.. WHY DO YOU KEEP ASKING SOMETHING SO OP POSIT OF THE PROBLEM?!
[04:35:21] Janet A: I wish I could do more to make your experience better but that’s all ,within my scope of support,hope you understand it
[04:35:38] antebellum@earthlink.net: YOU SOUNDS LIKE AN IBOT
[04:35:56] antebellum@earthlink.net: ARE YOU?
[04:36:16] Janet A: I am so sorry .
[04:36:28] antebellum@earthlink.net: ARE YOU?
[04:37:34] Janet A: I have done my best providing a credit and also I have escalated the issue to a  server level team
[04:37:56] Janet A: I have done whatever was possible from my end
[04:38:01] antebellum@earthlink.net: WILL YOU ANSWER MY QUESTION
[04:38:37] Janet A: Yes, please ask the question so that I can answer your question
[04:38:48] antebellum@earthlink.net: ARE YOU AN IBOT?
[04:39:19] Janet A: No , You are chatting with a Live person
[04:39:36] antebellum@earthlink.net: WHAT OFFICE ARE YOU IN?
[04:40:41] Janet A: I am in India , according to company policies i ma not able to provide you any further information
[04:40:54] antebellum@earthlink.net: THAT ALL I NEED TO KNOW
[04:41:10] Janet A: Alright , Thank you.
[04:41:16] Janet A: Thank you for your patience and Understanding.
[04:41:27] Janet A: Is there anything else, I may assist you today?
[04:41:38] antebellum@earthlink.net: WILL YOU NOTIFY ME WHEN THE PROBLEM IS RESOLVED?
[04:42:51] Janet A: As it is already escalated and engineers are working on it , you can try after a couple of hours .
[04:43:03] antebellum@earthlink.net: HOW CAN I TRY?
[04:43:09] antebellum@earthlink.net: THERE IS NO TEST
[04:44:44] Janet A: I mean please check after a couple of hours and I assure you that it will be taken care of
[04:45:04] antebellum@earthlink.net: WILL YOU PLEASE SEND ME AN EMAIL?
[04:45:55] Janet A: Definitely I will mail you this transcript on antebellum@earthlink.net
[04:46:46] antebellum@earthlink.net: THNK YOU... THE EMAIL I WOULD LIKE IS WHEN THE ISSUE IS RESOLVED AND AN APOLOGY I CAN SEND TO MY SUBSCRIBERS
[04:47:51] Janet A: Definitely , once the issue is resolved you will be notified .
[04:48:39] Janet A: I wish i could send apology email , but it is something beyond my scope of support , However we will try to send a sample apology mail
[04:51:55] antebellum@earthlink.net: OK
[04:52:01] Janet A: I appreciate your time and patience.
[04:52:08] antebellum@earthlink.net: I DON'T SEE HOW IS BEYOND YOU?
[04:52:21] antebellum@earthlink.net: DO YOU NOT REPRESENT EARTHLINK?
[04:53:01] Janet A: We do represent Earthlink, but I have done all that could be done from my end
[04:53:20] antebellum@earthlink.net: I NEED A REPRESENTATIVE FROM EARTHLINK REASSURING MY SUBSCRIBERS THAT IT WAS NOT MY INTENTION TO SEND 40 NOTICES
[04:54:01] Janet A: Alright , I will put forward this request so that this will be taken care
[04:54:51] antebellum@earthlink.net: IF YOU DON'T REP EARTHLINK... WHY ARE YOU ASKING PRIVATE SECURITY QUESTIONS ABOUT MY ACCOUNT???
[04:55:09] antebellum@earthlink.net: AND WHY ARE YOU ON A SUPPORT SITE FOR EARTHLINK???
[04:55:17] Janet A: You are chatting with a Earthlink live support agent
[04:55:43] antebellum@earthlink.net: SO- YOU JUST CONTRADICTED YOURSELF
[04:55:53] Janet A: No , please refer above
[04:56:13] Janet A: I have told you that we do represent Earthlink
[04:56:16] antebellum@earthlink.net: YOU ARE EARTHIK SUPPORT, BUT DON'T REPRESENT EARTHLINK?
[04:56:31] antebellum@earthlink.net: THEN LET ME CHAT WITH SOMEONE WHO DOES
[04:57:36] Janet A: I have checked with my supervisors , we will be able to do whatever is there in our level of scope
[04:58:17] antebellum@earthlink.net: LET ME CHAT WITH YOUR SUPERVISOR
[04:59:28] Janet A: Please give me some time , let me transfer your chat
[05:01:31] Ali: Hello, I see you've already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.
[05:01:51] antebellum@earthlink.net: HALLO I HAVE BEEN CHATTIN WTH JANET A  WHO JUST INFORMED ME SHE IS NOT EARTHLINK
[05:02:05] antebellum@earthlink.net: SO I ASKED TO BE TRANSFERED TO SOMEONE WHO IS
[05:02:32] Ali: Let me go through the above chat
[05:03:23] Ali: I apologize for the inconvenience caused.
[05:03:47] antebellum@earthlink.net: ENOUGH OF THE FALSE APOLOGY-

               I WOULD PREFER REAL RESULTS
[05:04:28] Ali: Let me explain
[05:04:28] Ali: I sincerely apologize for the inconvenience caused to you. as there was a problem on our end.
[05:04:28] Ali: The technicians at the server end worked to fix the problem
[05:04:35] antebellum@earthlink.net: HAS IT BEEN FIXED?
[05:05:13] Ali: As due to maintenance, it has been happened and yes it has been fixed now
[05:06:07] antebellum@earthlink.net: COULD YOU PLEASE SEND ME AN APOLGY EMAIL FROM EARTHLINK THAT I MAY PASS ON TO MY SUBSCRIBERS?
[05:06:32] Ali: Sure, I would do that
[05:06:41] Ali: Can I have the email address to send now
[05:06:32] antebellum@earthlink.net: THIS GLITCH HAS GREATLY HARMED MY REPUTATION
[05:06:48] antebellum@earthlink.net: AND THEY  WILL LOOSE TRUST IN ME
[05:06:59] antebellum@earthlink.net: THE EMAIL IS ON OUR CHAT FEED OF COURSE
[05:07:17] Ali: Okay, let me do that now
[05:07:19] Ali: In order to get this done, I need to place you on hold for moment. May I place you on hold for this?